Citibank Vacancy 2024 | Earn Around ₹43,300 From Working at Citibank

Citibank Vacancy 2024: Citibank is hiring for multiple Chat Operations Officer and Operations Support Specialist position.

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Candidates who are eligible and interested, can apply for these positions before April 10, 2024. Below, you’ll find details about the vacancies, salary, application fee, selection process, qualifications, age limit, and more.

Important Details About Citibank Vacancy 2024

Job Location:

Chat Operations Officer — Hybrid (Work From Home and Pune)

Operations Support Specialist — Pune (Onsite)

Job Type: Full-Time

Responsibilities of Chat Operations Officer:

• Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries

• Follow-up on all customer requests via chat and email

• Maintains detailed knowledge of product and service offerings to customers

• Analyzes risk areas and identify solutions to meet customer’s needs

• Ensuring Information security for sensitive data

• Helps to teach our customer how to self-service through our internet website

• Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses

• Accurate reporting of MIS/Timekeeping

• Undertake other assignments/projects as given by the Team Lead/Manager

• Apply professional attitude and image for all internal and external customers

• Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

Qualifications:

• Overall 0 – 3 years of relevant experience

• Sound presentation and analytical skills

• Strong problem solving skills and detail-oriented

• Graduate in any stream, masters degree is not a mandate

Preferred Skills for Chat Operations Officer:

• Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)

• Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation

• Must possess good analytical skills

• Courteous with strong customer service orientation

• Dependable with proficient attention to detail

• Persuasiveness and a willingness to resolve customer queries

• Prior experience working in a customer service/customer support space for international market is highly preferred.

• Prior experience in email/chat process highly preferred

• Experience working in a retail banking space is highly preferred.

Responsibilities of Operations Support Specialist:

• Perform investigation of potential fraud activity on existing credit card accounts.

• Respond to inbound client inquiries and assist with specific service-related requests and concerns

• Provide solutions to client issues through the usage of all available resources under limited supervision

• Complete assigned tasks in an accurate and timely manner

• Consistently achieve individual and team performance targets

• Contact card members to verify charges and recent activity to identify any potential fraud

• Ensure a positive customer experience while

• Determine specific verification procedures to be used in processing customer’s information

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

• High School diploma or equivalent

• 1-3 years relevant experience

• Minimum 1 year of customer service experience

• Ability to process both inbound and outbound client calls

• High attention to detail with the ability to interpret data and organize information

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated ability to remain unbiased in a diverse working environment

Also Check Out Jio Work From Home Jobs Vacancy 2024 | For Freshers Earn Around ₹32,500 From Jio

Required Age:

To apply for Chat Operations Officer and Operations Support Specialist positions candidates must be at least 18 years old. There is no maximum age limit specified for job.

Work Experience:

Experience is not necessary for this Chat Operations Officer position, and a minimum of 1 year of experience is required for this Operations Support Specialist position.

Selection Method:

Citibank Vacancy 2024 Selection Method:

Candidates for these positions will be chosen based on a shortlisting and assessment test followed by either a virtual, telephone, or field interview. If your qualifications match the criteria, you’ll receive notifications via your registered mobile number or email address.

Application Fee:

“You shouldn’t have to pay any application fees when applying for this vacancy. Genuine recruiters won’t ask you for money to set up an interview or offer you a job. If you get calls or emails asking for payment, be careful, as it might be a scam.”

Salary:

The salary for the Chat Operations Office position is estimated to be around Rs 34,100 per month.

The salary for the Operations Support Specialist position is estimated to be around Rs 43,300 per month.

Please note that these figures are based on data from sources like Glassdoor and may vary. The figures given here are not fixed and are subject to fluctuations.

Last date for submission of application form:

Candidates need to apply by April 10, 2024. No applications will be accepted after this date.

Important Message from Citibank:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

How to Apply:

All eligible and interested candidates must apply online from the official website or link given below.